Refund policy

Exchange Policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at retro.waves.eg@gmail.com. Please note that exchange items will collected from the same address of deliver it.

If your exchange request is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange-related questions at retro.waves.eg@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Exchangeable Items

Certain types of items cannot be exchanged, including custom products (such as special orders or personalized items), gift cards, and final sale items. We also reserve the right to refuse exchanges for items that have been worn, washed, altered, damaged, or returned without their original tags and packaging.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

If you would like a different size or available variant of the same product, you may request an exchange within 7 days of receiving your order, subject to stock availability.

Once we receive and inspect your returned item, we will notify you whether your exchange has been approved. Approved exchanges will be processed as quickly as possible.

If the requested replacement item is unavailable, we will contact you to discuss alternative exchange options.

No Refund Policy

Retro Weave does not offer refunds. All purchases are final and may only be exchanged in accordance with the terms outlined in this policy.

No cash refunds, credit card refunds, or store credit will be issued except where required by applicable law.

Contact Us

For any questions regarding exchanges, please contact us at:

Email: retro.waves.eg@gmail.com